Dine Development Corporation

Helpdesk Analyst

Job Location US-Washington
Posted Date 1 week ago(2/9/2018 12:01 PM)


NOVA Corporation is 100% tribally owned by the Navajo Nation.

NOVA Corporation is dedicated to providing outstanding services to its customers and employees. Our strength is in our ability to understand our client's needs and deliver a solution that will not only meet those needs but exceed their expectations.
NOVA Corporation strives to be innovative in all areas of business and is committed to technical excellence. Our corporate offices are located on the Navajo Nation reservation in Window Rock, Arizona, Chambersburg, Pennsylvania, Albuquerque, New Mexico, and Columbia, Maryland.

NOVA Corporation provides unique, custom solutions to meet our customers’ communications needs. Our solutions provide communication capabilities using modern technology. At their most complex, they are multi-purpose systems that gather information from dozens of different sources. The information is presented to decision makers immediately, visually, clearly.

NOVA Corporation will accommodate individuals with disabilities that need assistance applying for open positions.

NOVA Corporation is an equal opportunity/affirmative action employer subject to the Navajo Preference in Employment Act.


The Helpdesk Analyst serves as a key member of the USCAAF Information Technology Support Team, which is responsible for coverage for the USCAAF desktop personal computer systems providing primary USCAAF Help Desk support, ensuring successful operation of USCAAF personal computers and printers, and maintaining all PCs and printers internal to USCAAF.


• Troubleshooting.
• Ensure all the personal computers (PCs) are up-to-date with latest Service Packs, Releases and Patches.
• Software configuration management.
• Hardware/software evaluation, testing, installation and training.
• Configuration development and maintenance of user accounts, hardware, and passwords.
• Creation of user accounts.
• Installing, testing and burning in computer/network components as well as the functions associated with these tasks.
• Scheduling preventive maintenance and optimizing network for performance.
• Contacting vendors for remedial and emergency repairs when hardware malfunctions occur.
• Maintaining maintenance records on PC hardware.
• Developing operations, administrative and quality assurance back up plans as well as Standard Operating Procedure (SOP)   documentation.
• Performing regular, full and incremental system backups and restorations (if required).
• Maintain an incident report log for all abnormal operations.
• Communicating computer/network status to customers.
• Monitoring server room environment to ensure that the temperature and humidity are maintained within operating ranges   and that emergency equipment is properly calibrated.
• Maintaining a clean and neat operating area.
• Other duties assigned by the USCAAF COTR/Court Executive.
• Provide and maintain up to date anti virus software on all servers.
• Ensure daily and weekly backups are completed successfully.
• Document the physical and logical characteristics of the USCAAF network including all Cisco, Dell, and Microsoft network   components.
• Produce maintainable network diagram(s) using Visio or equivalent tool.
• Document the Microsoft file structures, including groups, applications, data, and security.
• Identify future network potential for improving availability, capacity, speed, virus protection, and security.
• Identify potential new products (hardware or software).
• Identify policies (e.g., limiting mailbox size and network shares), procedures (e.g., FEDCIRC incident logging, backup and   recovery schedules), and tools (e.g., CISCOWORKS, MOM, password management tools, software distribution and asset   management).
• Conduct evaluations and help plan new technology initiatives or extensions to current ones.
• Creating and maintaining redundancy in the event of a PC or printer emergency.



  • MCP NT/2000/XP or equivalent
  • 5 years' experience
  • CCNA desired but not required
  • CCNP desired but not required


Certifications Required


Education Requirements

4-year College degree or equivalent experience

Certifications Preferred



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