Dine Development Corporation

  • Help Desk Specialist

    Job Location US-OK-Oklahoma CIty
    Posted Date 3 days ago(4/16/2018 3:52 PM)
    ID
    2018-2401
  • Overview

    NOVA Corporation is 100% tribally owned by the Navajo Nation.  

     

    NOVA Corporation is dedicated to providing outstanding services to its customers and employees.  Our strength is in our ability to understand our client's needs and deliver a solution that will not only meet those needs but exceed their expectations.

    NOVA Corporation strives to be innovative in all areas of business and is committed to technical excellence.  Our corporate offices are located on the Navajo Nation reservation in Window Rock, Arizona, Chambersburg, Pennsylvania, Albuquerque, New Mexico, and Columbia, Maryland.

     

    NOVA Corporation provides unique, custom solutions to meet our customers’ communications needs. Our solutions provide communication capabilities using modern technology. At their most complex, they are multi-purpose systems that gather information from dozens of different sources. The information is presented to decision makers immediately, visually, clearly.

     

    NOVA Corporation will accommodate individuals with disabilities that need assistance applying for open positions.

     

    NOVA Corporation is an equal opportunity/affirmative action employer subject to the Navajo Preference in Employment Act.

    Responsibilities

    • Coordinate activities between customers and Level II/Tier II technicians.
    • Adhere to all applicable government and security requirements, processes, and regulations.
    • Properly handle documents according to appropriate regulations and guidance including but not limited to classification level.
    • React according to appropriate guidance, regulations, and policies to security related incidents.
    • Fulfill requests for miscellaneous or ad hoc reports, metrics, or data collection.
    • Use provided ticket management system as directed to properly document and resolve problems.
    • Initiate, coordinate, and monitor conference calls.
    • Coordinate Authorized Service Interruptions (ASI) (i.e. scheduled outages) with all affected parties according to provided policies and procedures.
    • Perform as 'face to the customer.'
    • Exhibit effective and professional interpersonal skills to include written and oral communications.
    • Perform triage of service desk inputs and activities and take appropriate action.
    • Monitor established 'chat rooms' for items of interest and take appropriate action.
    • Document processes, procedures, and activities as required.
    • Develop and refine Tactics, Techniques and Procedures (TTP) as required.

     

     

    Qualifications

    Qualifications

    • Possess working knowledge of managing Mobile devices using mobile device management tools and Activesync.
    • Possess working knowledge of MobileIron application or other S/MIMEenterprise application that is utilized to secure and manage mobile devices, applications and content for various device platforms.
    • Possess working knowledge of Mobile Infrastructure Mobile Device Management(MDM), Mobile Application Store (MAS) or similar Application Deployment software, and Enterprise Application Store software.
    • Possess working knowledge of deploying, integrating, managing, upgrading mobile device management tools.
    • Possess working knowledge of Mobile Infrastructure Mobile Device Management(MDM), Mobile Application Store (MAS) or similar Application Deployment software, and Enterprise Application Store software.
    • Possess working knowledge of deploying enterprise application for various device platforms.
    • Utilize mobility tools for iOS and Android operating systems for configuration and troubleshooting.
    • Assist with development of mobile device management tools, integration and security in addition to managing enterprise level device configuration, add, remove and other maintenance activities.
    • Possess working knowledge of FIXMO Sentinel application.
    • Plan and coordinates application maintenance and upgrades of mobile device management and other mobile infrastructure systems.
    • Maintain and communicate existing, new and evolving mobility practices, knowledgeable articles and documentation with all teams involved with mobile device infrastructure.
    • Exhibit effective and professional interpersonal skills to include written and oral communications.
    • Track and manage information pertaining to software utilization and licensing.
    • Recommend technical improvements consistent with customer's mobile device architecture.

    Required Qualifications

    • In depth knowledge of Windows 7
    • Command Line Experience helpful
    • Knowledge of Microsoft Windows desktop and server operating systems
    • Working knowledge of Active Directory, TCP/IP, DNS, and LAN concepts
    • Experience supporting with desktop/laptop hardware and peripherals
    • Experience supporting Microsoft Office suites
    • Superior customer service skills
    • Excellent verbal and written communication skills
    • Strong attention to detail and organizational skill
    • Experience imaging and deploying hardware

     

    Top Secret Clearance Required

    Certifications Required

    none

    Education Requirements

    Education:

    • Associate's degree in Computer Science, Information Systems, Engineering, Business, or other related discipline is required

    Required Certifications:

    • One or more of the following: A+, Security +, Network +

    Desired:

    • ITIL Foundations certification or higher
    • Microsoft certification is a plus
    • Working knowledge of help desk ticketing software (Remedy)

    Certifications Preferred

    none

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed